Practice Manager- Skintastic
Spring Hill, FL
Full Time
Experienced
Position: Practice Manager
Reports to: Regional Mangers/ COO
Status: Full time/Exempt
Job Overview:
Skintastic is seeking a highly organized and professional Practice Manager to support the practice by ensuring the well-being of patients, supervising staff, and monitoring/updating the policies and systems in place to promote the successful running of the practice. The Practice Manager will work collaboratively with the Regional Managers to achieve practice goals. This position has a very high level of authority to make independent decisions over all assigned functions, duties, and responsibilities.
Key Responsibilities:
Supervisory Duties and Responsibilities
Human Resource Management Duties and Responsibilities
Business Operations Duties and Responsibilities
Accounting and Finance Duties and Responsibilities
Qualifications:
Benefits:
How to Apply:
If you're passionate about delivering exceptional service and enjoy working in a vibrant, client-focused environment, we want to hear from you!
Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Reports to: Regional Mangers/ COO
Status: Full time/Exempt
Job Overview:
Skintastic is seeking a highly organized and professional Practice Manager to support the practice by ensuring the well-being of patients, supervising staff, and monitoring/updating the policies and systems in place to promote the successful running of the practice. The Practice Manager will work collaboratively with the Regional Managers to achieve practice goals. This position has a very high level of authority to make independent decisions over all assigned functions, duties, and responsibilities.
Key Responsibilities:
Supervisory Duties and Responsibilities
- Manages and supervises the work unit in keeping with applicable laws and regulations and with Princeton MedSpa Partners (PMP) policies, guidelines, work rules, and procedures.
- Upholds and enforces all PMP policies to ensure compliance with applicable laws, regulations, and standards.
- Leads, directs, and supervises personnel including work procedures, workloads, work schedules, and time off requests by directing the workflow in such a manner as to promote productive efficiency of all employees.
- Monitors all employee time clocks for appropriateness and attendance.
- Identifies the developmental needs of employees in each department and coaches, mentors, trains, or otherwise helps others to improve their knowledge or skills.
- Encourages employee motivation, professional development, and job satisfaction.
- Manages performance and conduct of all employees; conducts employee performance reviews; properly documents corrective actions, performance improvement plans, disciplinary actions, and salary adjustments.
- Assists with accident/injury investigations.
- Establish an effective flow of communication and information to ensure that problems can be responsibly solved, and that support is provided to the staff as needed.
- Observes, receives, and otherwise obtains information from all relevant sources as well as handling complaints, settling disputes, and resolving conflicts or otherwise negotiating with others, and prepares reports of the findings in accordance with PMP policies and procedures.
- Organizes and directs staff meetings; properly documents meeting agendas and minutes of the meetings.
Human Resource Management Duties and Responsibilities
- Responsible for labor costs and recommended hiring needs for the clinic.
- Assists the recruiting department with defining roles, responsibilities and who is involved in hiring decision.
- Assists in onboarding new employees with the successful completion of background checks, reference checks, required trainings, new hire paperwork, and benefit enrollment with assistance from PMP corporate.
- Organizes required annual trainings in keeping with applicable laws and regulations including those for HIPAA and OSHA.
- Maintains and secures personnel files for each employee.
- Responsible for documenting and coaching for each employee.
- Responsible for employee retention which includes coming up with suggestions for higher employee engagement that will lead to continued employee retention.
- Responsible for annual performance reviews including merit raises and promotions.
- Monitors required and requested employee continuing education.
- Contributes to the development of a culture consistent with the core values of the practice.
Business Operations Duties and Responsibilities
- Oversees the day-to-day practice operations.
- Optimizes the efficiency and effectiveness of operations for sustainable profitability without diminishing overall customer service or staff satisfaction.
- Maintains patient and practice confidentiality at all times.
- Monitors, updates, and enforces all practice policies and procedures.
- Maintains regular, dependable attendance and punctuality; interacts directly with patients, staff, reps, and vendors on a regular basis.
- Works collaboratively and in coordination with fellow team members, treats them with respect, courtesy, and consideration, and shows understanding while giving the appropriate support to other team members to help get the job done.
- Takes initiative to influence events, generates ideas for improvement opportunities, and does not wait to be told what to do next.
- Ensures the practice building and workspaces are conducive to a safe and practical work environment; observes that the practice and patient rooms remain clean, tidy, and accessible.
- Manages office maintenance activities and the process for identifying and utilizing outsourced expertise and business partners.
- Reviews run rates and approves purchases for all office, retail, and consumable expenditures.
- Reconciles retail product inventory of physical counts vs sales.
- Reconciles service consumable inventory of physical counts vs sales.
- In charge of inventory management and ordering including, injectables, retail, office supplies etc.
- Ensures compliance and proper documentation for medical supervision, infection control, HIPAA, OSHA, Oeca compliance, insurance, and business licensure.
- Ensures the security of personnel and practice property.
- Provides assistance, information, and guidance for dealing with vendors and patients; treats them in a friendly manner with professionalism, helpfulness, respect, courtesy, and consideration at all times regardless of circumstances.
- Uses sound judgement to make good decisions based on the information gathered and considers all pertinent facts and alternatives before deciding. Commits to decisions.
- Handles escalated patient complaints and approves patient refunds.
- Oversees marketing optimization by 3rd party marketing vendors and in-office marketing efforts including planning, implementation, delivery, and analysis of marketing efforts with support of PMP Corporate Marketing department.
Accounting and Finance Duties and Responsibilities
- Responsible for Labor costs as % of revenue
- Responsible for SGA as % of revenue.
- Communicating monthly goals to team members.
- Practicing financial confidentiality and safety.
- Checks all cash and credit card accounts daily to verify that there is no fraud.
- Monitoring the accuracy and appropriateness of all daily tickets.
- Verifying the accuracy and appropriateness of all orders, deliveries, invoices, and payments to vendors.
- Monitors daily cash counts and prepares bank deposits.
- Maintains and secures all of accounting and payroll records.
- Assists in processing biweekly payroll.
- Assists outside consultants by preparing and providing requested data, explanations, supporting materials, or any other necessary data.
- Manages and directs any support staff hired in future to assist with the completion of the above-mentioned duties.
Qualifications:
- Minimum 2+ years of experience in management or supervisory role within a medical aesthetics, dermatology, or plastic surgery practice is required.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and practice management software is required.
- Knowledge of EMR systems and medical billing processes is required.
- Strong organizational and multitasking abilities.
- Excellent leadership and problem-solving skills.
- Ability to work in a fast-paced, high-end environment while maintaining attention to detail.
- Strong communication & interpersonal skills to manage staff and patient relations both written and verbal.
- Knowledge of beauty or wellness services is a plus.
- Ability to maintain client confidentiality and adhere to HIPAA regulations.
Benefits:
- Salary plus opportunity for monthly bonus
- Employee discounts on services and products
- Company Health and Retirement Benefits + Holiday Pay
- Opportunity to grow in a thriving med spa environment
- Friendly and supportive team atmosphere
How to Apply:
If you're passionate about delivering exceptional service and enjoy working in a vibrant, client-focused environment, we want to hear from you!
Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
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