About Us:

Princeton Medspa Partners is a rapidly growing leader in the aesthetics and wellness industry. We are seeking a dynamic, results-driven Client Growth and Sales Manager to join our team! This role requires a visible leadership presence, with daily support at assigned clinics to engage directly with team members.

Job Summary:
As a Client Growth and Sales Manager at Princeton Med Spa Partners, you will be responsible for leading, coaching, and holding accountable the Client Growth Specialists across multiple clinics. This role ensures consistent execution of the Outgrow philosophy by driving proactive client outreach, structured follow-up, and measurable sales conversion results. The Client Growth Manager will oversee lead management, monitor performance metrics, and provide coaching to optimize show rates, close rates, and overall client satisfaction. This leadership role is ideal for individuals with strong sales management, communication, and organizational skills who are motivated by developing talent and driving measurable revenue growth. 

Duties and Responsibilities: 
The following statements are essential functions of this position and are not intended to be all-inclusive; rather, they are intended to describe the general nature and level of work to be performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the incumbent, and an employee may be directed to perform other reasonably related job duties and responsibilities. PMP reserves the right to revise or change the job duties and responsibilities as the need arises, based on business need, and this Job Description may be updated accordingly.
Leadership & Coaching 

• Provide direct supervision and leadership to Client Growth Specialists, ensuring adherence to daily/weekly outreach activity benchmarks. 

• Coach team members on effective communication, positive client engagement, and structured follow-up practices consistent with the Outgrow model. 

• Conduct regular performance check-ins and reviews with Specialists to identify strengths, opportunities, and training needs. 

• Foster a culture of accountability, optimism, and client-first service within the Client Growth Team. 

• Model proactive outreach by personally participating in calls as needed to demonstrate best practices. 

• Reinforce positive mindset principles in all coaching sessions, encouraging Specialists to use uplifting, client-centered language. 

• Monitor and analyze key performance indicators (consultation show rate, close rate, sales conversion, membership enrollments, daily outreach activity). 

• Provide weekly reporting to leadership on team performance and progress toward revenue goals. 

• Implement corrective actions and coaching plans when performance expectations are not met. 

• Celebrate wins and recognize top performers to maintain motivation and engagement. 

• Ensure Specialists adhere to the structured multi-touch follow-up cadence to maximize client engagement and conversions. 

• Collaborate with practice managers and providers to align messaging, promotions, and scheduling with client outreach efforts. 

• Ensure Client Growth Specialists are consistently cross-selling, upselling, and promoting memberships and packages. 

• Develop and execute strategies to fill last-minute cancellations, improve scheduling efficiency, and increase provider utilization. 

• Partner with leadership to refine compensation models, promotions, and incentive programs tied to team performance. 

• Standardize processes across clinics to ensure every lead receives consistent and timely communication. 

• Oversee CRM/EMR usage and reporting to confirm accurate, complete documentation of client interactions. 

• Provide backup support to clinics as needed, ensuring seamless client communication and scheduling coverage. 

• Conduct weekly team huddles to review results, share best practices, and reinforce Outgrow principles of proactive, positive communication. 

• 5+ year experience managing in customer service, call center, or sales environment (med spa, beauty, or healthcare field preferred)
• Experience with outbound calling, appointment setting, or lead follow-up strongly preferred
• Excellent verbal communication and listening skills
• Comfortable discussing wellness, skincare, and cosmetic procedures
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Familiarity with appointment booking software a plus
• High school diploma or equivalent; some college or relevant training is a plus

How to Apply:
If you’re ready to take the next step in your career and are excited about working in the growing field of medical aesthetics, we want to hear from you! Please submit your resume -We look forward to meeting you!

Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.